AgentHub ROI Calculator
Answer six questions to find out how much you can save in operating expenses with AgentHub. No email required!
ServiceSim
The agent guidance and action interface
AgentHub uses rules-based scripting, responsive step-by-step guidance, and two-way integrations to simplify the agent’s job with a single screen and instantly turn every agent into your best agent.
What if every agent knew exactly what to do every time a customer calls?
AgentHub combines agent guidance built from your knowledge base and LMS with integrations to your entire tech stack to give your agents a single screen for all of their work. Once the ambiguity, confusion, and clutter are eliminated, agents can quickly and confidently provide quick and accurate resolution to customer inquiries.
Increased efficiency and accuracy
Happier agents
A digital strategy foundation
Significantly improve contact center metrics while delivering a great customer experience
AgentHub users typically see increases in CSAT scores of 3+ points and overall they capture 60% of the remaining possible CSAT score.
AgentHub users saw quality increase 5 percentage points as the number of critical call fails dropped 54%.
First call resolution increased 3.6 percentage points as 35% fewer calls required a second call.
New agents were able to reach their target AHT up to four weeks faster when using AgentHub.
If you eliminate the stress and confusion that agents face, handle times go down, speed to proficiency goes up, quality and CSAT improve, and you reap the cost savings of efficiently and effectively providing customers with excellent support. Curious how much you can save with AgentHub? Try out our AgentHub ROI calculator.
Single screen simplicity for your agents.
Elevate interactions with Vistio's intuitive guided flows
Say goodbye to uncertainty as agents are seamlessly guided with step-by-step instructions, providing instant access to the right answers when they matter most.
Two Way integrations eliminate the need to navigate various systems.
No more time wasted switching between various applications. With Vistio, agents aren’t left sifting through on-screen chaos while trying to help customers.
Actions completed within the interface seamlessly improve productivity.
More than a simple workflow tool that tells you the next step, Vistio streamlines tasks as integrations empower agents to execute actions directly within the platform.
Common Questions
Our IT team’s calendar is scheduled 12 months out so we don’t have the resources to implement it.
Implementation is done by our team, not yours. We’ll just need access to your subject matter experts and very little or no involvement from your IT team.
Our existing CRM and knowledge base already does this.
CRM is an essential tool for contact centers and knowledge bases have historically been a helpful resource, but neither one helps agents find the right answer quickly when they’re busy helping a customer. AgentHub creates a bridge between your agents and your CRM and eliminates the need for clunky knowledge bases, giving your agents the right information when they need it and without them having to know where to look.
We don’t have the budget for this.
AgentHub can make lasting improvements to your metrics in as little as 90 days, saving you money in training and hiring and providing your customers with the best experience possible. Our clients typically see a 3x return on their investment in Vistio in their first year.