| Template | archive.php |
| Title | Author: Jeff Vahrenwald |
| ID | 2077 |
| Date | June 20, 2023 |
| Title | How to be “People Fertilizer” as a Contact Center Leader |
| Url | https://www.vistio.io/blog/how-to-be-people-fertilizer-as-a-contact-center-leader/ |
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| Author | Jeff Vahrenwald |
| Summary | Lisa Guzman is here to help elucidate what exactly it takes to be the "people fertilizer" in your contact center, and why you need to start doing it today! |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/06/PodcastCovers_Blog-1-150x150.png |
| ID | 2064 |
| Date | June 12, 2023 |
| Title | A Special JEPPPisode |
| Url | https://www.vistio.io/blog/a-special-jepppisode/ |
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| Author | Jeff Vahrenwald |
| Summary | We are very excited to welcome Justin Robbins with us back on the podcast to discuss how what's going on in the world of AI and contact centers. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/06/PodcastCovers_Blog-150x150.png |
| ID | 2041 |
| Date | June 5, 2023 |
| Title | The Role and Value of Humans in Customer Service in an Age of AI Innovation |
| Url | https://www.vistio.io/blog/the-role-and-value-of-humans-in-customer-service-in-an-age-of-ai-innovation/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | We are very excited to welcome Justin Robbins with us back on the podcast to discuss how what's going on in the world of AI and contact centers. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/06/PodcastCovers-JustinRobbins_Blog-150x150.png |
| ID | 3128 |
| Date | June 2, 2023 |
| Title | Addressing The Causes of a Bad Agent Experience |
| Url | https://www.vistio.io/blog/addressing-the-causes-of-a-bad-agent-experience/ |
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| Author | Jeff Vahrenwald |
| Summary | Agent satisfaction is often a challenging puzzle to solve, largely because the experience of our agents is overlooked, leaving our agents overwhelmed and our customers unhappy. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2024/06/addressing-the-causes-of-a-bad-agent-experience-150x150.png |
| ID | 2491 |
| Date | May 24, 2023 |
| Title | Voice of the Agent Blueprint – Part 1 |
| Url | https://www.vistio.io/blog/voice-of-the-agent-blueprint-part-1-jeremy-hyde/ |
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| Author | Jeff Vahrenwald |
| Summary | Most leaders agree that the satisfaction and engagement of their team is critical to success, but many of those same leaders haven't developed a specific plan and don’t know where to begin. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/voice-of-the-agent-1-150x150.png |
| ID | 2002 |
| Date | May 22, 2023 |
| Title | Strategies For Doing CX (and AX) Right! |
| Url | https://www.vistio.io/blog/strategies-for-doing-cx-and-ax-right/ |
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| Author | Jeff Vahrenwald |
| Summary | Agents are working in the front lines just as much as your sales team, so it’s important that they are being treated right. This starts with the leaders and the empowerment that the leaders give to their agents to do their job properly. Business will thrive when they put focus on their agents and their experience. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/PodcastCovers_Blog-2-150x150.png |
| ID | 1998 |
| Date | May 15, 2023 |
| Title | The Best Qualities That Will Lead Your Agents to Contact Center Success |
| Url | https://www.vistio.io/blog/the-best-qualities-that-will-lead-your-agents-to-contact-center-success/ |
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| Author | Jeff Vahrenwald |
| Summary | Any given contact center can take upwards of 1,000+ calls a day. Whether you're a part of a BPO, an auto dealer, or in telecommunications, how exactly can you retain a mighty workforce to handle that kind of workload? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/PodcastCovers-150x150.png |
| ID | 1993 |
| Date | May 8, 2023 |
| Title | The Agent Metrics Obsession That’s Killing Customer Experience |
| Url | https://www.vistio.io/blog/the-agent-metrics-obsession-thats-killing-customer-experience/ |
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| Author | Jeff Vahrenwald |
| Summary | Today we’re analyzing actual stories and case studies of the unintended consequences of performance management systems with our guest Dave Seaton. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/PodcastCovers_Blog-1-150x150.png |
| ID | 1989 |
| Date | May 1, 2023 |
| Title | How to Maximize Your Investment in Contact Center Software |
| Url | https://www.vistio.io/blog/maximize-your-cx-software-investment/ |
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| Author | Jeff Vahrenwald |
| Summary | New technology often ends up sitting on the shelf, unused. Learn how to maximize your investment and get agents to adopt new tools. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/InvestinTech_Blog-Post-150x150.png |
| ID | 1987 |
| Date | May 1, 2023 |
| Title | The Impact of AI on CX Quality |
| Url | https://www.vistio.io/blog/the-impact-of-ai-on-cx-quality/ |
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| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Continuing the topic of AI, today we are being joined by Doug Rabold to discuss how AI impacts the quality of our work and how can learn how to properly use AI. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/PodcastCovers_Blog-150x150.png |
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