| Template | archive.php |
| Title | Author: Jeff Vahrenwald |
| ID | 1791 |
| Date | January 3, 2023 |
| Title | Real Questions and Answers with CX Agents |
| Url | https://www.vistio.io/blog/real-questions-and-answers-with-cx-agents/ |
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| Author | Jeff Vahrenwald |
| Summary | Today we’re diving right in with two real life customer service calls we recently had in our personal lives as customers. Let’s talk about what makes a a helpful and seamless experience versus a frustrating experience. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/01/PodcastCovers_Blog-150x150.png |
| ID | 1788 |
| Date | December 20, 2022 |
| Title | What CX Agents Want and How to Give it to Them |
| Url | https://www.vistio.io/blog/what-cx-agents-want-and-how-to-give-it-to-them/ |
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| Author | Jeff Vahrenwald |
| Summary | Back in front of the mic today to talk about agent satisfaction and how to effectively compensate and motivate our most important assets. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/PodcastCovers_Blog-1-150x150.png |
| ID | 1784 |
| Date | December 19, 2022 |
| Title | Isn’t This What My CRM Is For? Why Agents Need Workflow Management Software |
| Url | https://www.vistio.io/blog/workflow-management-software-better-than-crm/ |
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| Author | Jeff Vahrenwald |
| Summary | Not seeing results with your CRM? Workflow tools are the missing piece that empower agents to provide top-notch customer service without complication. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/WorkflowManagmentBlog_Blog-Post-150x150.png |
| ID | 1781 |
| Date | December 12, 2022 |
| Title | Screening for and Staffing the Soft Skills that Build Brand Loyalty |
| Url | https://www.vistio.io/blog/screening-for-and-staffing-the-soft-skills-that-build-brand-loyalty/ |
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| Author | Jeff Vahrenwald |
| Summary | Jakob Mattice sits down with Kory Kostecka from RemX to discuss his insights into the ways we are staffing our call centers and how we can improve our hiring. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/PodcastCovers_Blog-150x150.png |
| ID | 1777 |
| Date | December 5, 2022 |
| Title | Overcoming the Challenges of Omnichannel for Agents |
| Url | https://www.vistio.io/blog/overcoming-the-challenges-of-omnichannel-for-agents/ |
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| Author | Jeff Vahrenwald |
| Summary | Let’s welcome Fred Stacey back to the podcast! Today we’re discussing the unique challenges related to the global nature of CX in addition to the improvements we’re seeing. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/12/PodcastCovers_FredStacey34_Blog-150x150.png |
| ID | 1765 |
| Date | November 21, 2022 |
| Title | Appropriate Expectations of Agent Empathy |
| Url | https://www.vistio.io/blog/appropriate-expectations-of-agent-empathy/ |
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| Author | Jeff Vahrenwald |
| Summary | Leslie O’Flahavan has a refreshing take on the way we empathize with customers. She’s passionate about shifting the burdens off of CX agents so they can focus on connecting with the customers. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/PodcastCovers_Blog-1-150x150.png |
| ID | 1754 |
| Date | November 14, 2022 |
| Title | Aligning CX Leadership |
| Url | https://www.vistio.io/blog/aligning-cx-leadership/ |
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| Author | Jeff Vahrenwald |
| Summary | Delighted to introduce to the show Dave Seaton of Seaton CX. Dave’s consulting firm works with B2B companies to measure, manage and improve their customer experiences. He focuses on leadership, emotional intelligence and getting buy-in for CX. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/PodcastCovers_Blog-150x150.png |
| ID | 1749 |
| Date | November 7, 2022 |
| Title | A New Metric For CX |
| Url | https://www.vistio.io/blog/a-new-metric-for-cx/ |
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| Author | Jeff Vahrenwald |
| Summary | In CX when issues aren’t resolved quickly it doesn’t just affect your customer experience—it affects your agents, your operating expenses, and your bottom line. Long term, think of the outcomes facing your business. What is the fate of your market share? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/PodcastCovers_JakobMattice_Blog-150x150.png |
| ID | 1741 |
| Date | November 4, 2022 |
| Title | The Way Contact Centers Buy Software Is Broken. Here’s How to Fix It. |
| Url | https://www.vistio.io/blog/fixing-broken-contact-center-software-buying-processes/ |
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| Author | Jeff Vahrenwald |
| Summary | When buying software, contact centers often look for a quick fix. But there's a better way. Here's how you can buy software that delivers real results. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/broken-monitor-150x150.jpg |
| ID | 1684 |
| Date | October 26, 2022 |
| Title | Wish You Could Measure Agent Satisfaction? Why This Will Be Your New Favorite Metric |
| Url | https://www.vistio.io/blog/measure-agent-satisfaction-with-this-new-metric/ |
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| Author | Jeff Vahrenwald |
| Summary | To reduce turnover, you need to know what matters to agents. The ASAT metric will give contact center leaders the insight needed to make smarter decisions. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/PodcastCovers_JeremyWatkinICMI_Blog-150x150.png |
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