| Template | archive.php |
| Title | Author: Jeff Vahrenwald |
| ID | 1609 |
| Date | September 23, 2022 |
| Title | Turning Agents From a Contact Center Expense Into a Revenue-Generating Advantage |
| Url | https://www.vistio.io/blog/turning-agents-into-a-revenue-generating-advantage/ |
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| Author | Jeff Vahrenwald |
| Summary | What if we viewed agents as the protector of our customer base instead of a business cost? Here's how an agent-focused strategy delivers better outcomes. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/09/Agents-Expense-to-Advantage_Blog-Post-150x150.png |
| ID | 1598 |
| Date | September 19, 2022 |
| Title | Competitive Job Offers and Agent Retention |
| Url | https://www.vistio.io/blog/competitive-job-offers-and-agent-retention/ |
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| Author | Jeff Vahrenwald |
| Summary | The shift in labor dynamics that we’ve seen over the last two years has given call center agents the advantage of being able to work from home, take new jobs without having to relocate and elect better opportunities as they come along. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/09/PodcastCovers_Blog-150x150.png |
| ID | 1595 |
| Date | September 19, 2022 |
| Title | Creating Opportunities for CX Agents |
| Url | https://www.vistio.io/blog/creating-opportunities-for-cx-agents/ |
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| Author | Jeff Vahrenwald |
| Summary | Learn how to improve the lives of your CX agents so that they have supportive training, work-life-balance, and a safe place to vent so that we can extend and elevate their roles in the company promote the longer success of the business. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/09/PodcastCovers_Blog_MartinAnderson-150x150.png |
| ID | 1590 |
| Date | September 16, 2022 |
| Title | Great CX Starts with Your Agents: 4 Ways Agent Experience Impacts Customer Experience |
| Url | https://www.vistio.io/blog/4-ways-agent-experience-impacts-customer-experience/ |
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| Author | Jeff Vahrenwald |
| Summary | Agent experience and customer experience are directly linked. Here’s how happy agents lead to happier—and more loyal—customers. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/09/AXimpactsCX_Blog-Post-copy-150x150.png |
| ID | 1585 |
| Date | September 12, 2022 |
| Title | Relieving CX Agent Trauma |
| Url | https://www.vistio.io/blog/relieving-cx-agent-trauma/ |
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| Author | Jeff Vahrenwald |
| Summary | When most people think of trauma, they think of people who fought in wars or who have witnessed crimes, but trauma can be found in any extended period of stress, including being a CX Agent. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/09/PodcastCovers_BlogQuality_JeremyHyde-150x150.png |
| ID | 1586 |
| Date | September 12, 2022 |
| Title | Buying the Technology that will Serve Your Agents the Most |
| Url | https://www.vistio.io/blog/buying-the-technology-that-will-serve-your-agents-the-most/ |
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| Author | Jeff Vahrenwald |
| Summary | Leadership, IT, Operations, and Training will all want to weight in, but when it’s time to buy CX technology, the secret is to keep your agents in mind. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/09/PodcastCovers_Blog_JoeRice-150x150.png |
| ID | 1568 |
| Date | August 31, 2022 |
| Title | These Common Contact Center Mistakes Are Costing You Agents—and Customers |
| Url | https://www.vistio.io/blog/common-contact-center-agent-mistakes/ |
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| Author | Jeff Vahrenwald |
| Summary | When your agents don’t have the training, tools, or support they need to do their job well, they become frustrated—and so do your customers. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/08/contact-center-mistakes-150x150.png |
| ID | 1563 |
| Date | August 29, 2022 |
| Title | The Future of Contact Center Technology: Where Do Agents Fit In? |
| Url | https://www.vistio.io/blog/the-future-of-contact-center-technology-where-do-agents-fit-in/ |
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| Author | Jeff Vahrenwald |
| Summary | Contact center technology spend is often focused on the promise and possibility that these technologies will instantly transform your customer service. But it doesn’t always work out that way. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/08/puzzle-150x150.png |
| ID | 1552 |
| Date | August 22, 2022 |
| Title | The Agent and Company Culture |
| Url | https://www.vistio.io/blog/the-agent-and-company-culture/ |
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| Author | Jeff Vahrenwald |
| Summary | To really measure company culture you have to look at how agents actually live. Do we have unreasonable expectations of them? Do we have expectations that are inconsistent with the culture we claim to have? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/08/PodcastCovers_Blog_HuiWu-Curtis-150x150.png |
| ID | 1536 |
| Date | August 18, 2022 |
| Title | How Workflow Management Software Simplifies and Improves the Agent Experience |
| Url | https://www.vistio.io/blog/workflow-management-software-improves-agent-experience/ |
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| Author | Jeff Vahrenwald |
| Summary | The key to ensuring agents deliver excellent customer service is to simplify their job. When their jobs are easier, agents train faster, stay longer, and are happier. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/08/simplify-and-improve-the-agent-experience-150x150.jpg |
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