| Template | archive.php |
| Title | Author: Jeff Vahrenwald |
| ID | 1741 |
| Date | November 4, 2022 |
| Title | The Way Contact Centers Buy Software Is Broken. Here’s How to Fix It. |
| Url | https://www.vistio.io/blog/fixing-broken-contact-center-software-buying-processes/ |
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| Author | Jeff Vahrenwald |
| Summary | When buying software, contact centers often look for a quick fix. But there's a better way. Here's how you can buy software that delivers real results. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/11/broken-monitor-150x150.jpg |
| ID | 1684 |
| Date | October 26, 2022 |
| Title | Wish You Could Measure Agent Satisfaction? Why This Will Be Your New Favorite Metric |
| Url | https://www.vistio.io/blog/measure-agent-satisfaction-with-this-new-metric/ |
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| Author | Jeff Vahrenwald |
| Summary | To reduce turnover, you need to know what matters to agents. The ASAT metric will give contact center leaders the insight needed to make smarter decisions. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/PodcastCovers_JeremyWatkinICMI_Blog-150x150.png |
| ID | 1681 |
| Date | October 24, 2022 |
| Title | Mistakes to Avoid in CX Training |
| Url | https://www.vistio.io/blog/mistakes-to-avoid-in-cx-training/ |
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| Author | Jeff Vahrenwald |
| Summary | In CX when issues aren’t resolved quickly it doesn’t just affect your customer experience—it affects your agents, your operating expenses, and your bottom line. Long term, think of the outcomes facing your business. What is the fate of your market share? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/PodcastCovers_Blog_SheriKendall-150x150.png |
| ID | 1668 |
| Date | October 18, 2022 |
| Title | EX is the New CX |
| Url | https://www.vistio.io/blog/ex-is-the-new-cx/ |
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| Author | Jeff Vahrenwald |
| Summary | What can we still do to enhance the work life of our employees? How can we engage with them and support them? And what is the ideal role of technology in supporting employee experience? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/PodcastCovers_Blog-1-150x150.png |
| ID | 1663 |
| Date | October 10, 2022 |
| Title | How CX Leaders Can Engage with Agents |
| Url | https://www.vistio.io/blog/how-cx-leaders-can-engage-with-agents/ |
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| Author | Jeff Vahrenwald |
| Summary | Customer service tops the in-demand skills list. We need agents with these skills to take care of our customers. And, then we need to take care of our customer service agents in return, or they’ll leave. They will. They have other options in the employment market. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/PodcastCovers_Blog-150x150.png |
| ID | 1615 |
| Date | October 3, 2022 |
| Title | Why Training Environment Matters: Setting Agents Up for Success with Realistic Training |
| Url | https://www.vistio.io/blog/set-agents-up-for-success-with-realistic-technology-training/ |
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| Author | Jeff Vahrenwald |
| Summary | The right training environment is critical for contact center agents. Switch to realistic technology training for successful agents and happier customers. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/Get-Fit-While-You-Work-Call-Center-Edition-150x150.png |
| ID | 1617 |
| Date | October 3, 2022 |
| Title | How to Realize the Actual Value of Your CX Agents |
| Url | https://www.vistio.io/blog/how-to-realize-the-actual-value-of-your-cx-agents/ |
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| Author | Jeff Vahrenwald |
| Summary | Customer service tops the in-demand skills list. We need agents with these skills to take care of our customers. And, then we need to take care of our customer service agents in return, or they’ll leave. They will. They have other options in the employment market. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/10/PodcastCovers_IdrisSaid_Blog-150x150.png |
| ID | 1611 |
| Date | September 26, 2022 |
| Title | The Adoption of Technology, CRMs in CX |
| Url | https://www.vistio.io/blog/the-adoption-of-technology-crm-in-cx/ |
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| Author | Jeff Vahrenwald |
| Summary | Vistio’s Co-Founder Gregg Antenen joins us today to discuss the adoption of technology in CX. As you may know Vistio provides software, technology and tools to equip CX agents, namely Customer Relationship Management software or CRMs. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/09/PodcastCovers_GreggAntenen_Blog-150x150.png |
| ID | 1609 |
| Date | September 23, 2022 |
| Title | Turning Agents From a Contact Center Expense Into a Revenue-Generating Advantage |
| Url | https://www.vistio.io/blog/turning-agents-into-a-revenue-generating-advantage/ |
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| Author | Jeff Vahrenwald |
| Summary | What if we viewed agents as the protector of our customer base instead of a business cost? Here's how an agent-focused strategy delivers better outcomes. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/09/Agents-Expense-to-Advantage_Blog-Post-150x150.png |
| ID | 1598 |
| Date | September 19, 2022 |
| Title | Competitive Job Offers and Agent Retention |
| Url | https://www.vistio.io/blog/competitive-job-offers-and-agent-retention/ |
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| Author | Jeff Vahrenwald |
| Summary | The shift in labor dynamics that we’ve seen over the last two years has given call center agents the advantage of being able to work from home, take new jobs without having to relocate and elect better opportunities as they come along. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2022/09/PodcastCovers_Blog-150x150.png |
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