| Template | archive.php |
| Title | Author: Jeff Vahrenwald |
| ID | 2667 |
| Date | January 8, 2024 |
| Title | Navigating Outsourcing: Onshore to Offshore Strategies |
| Url | https://www.vistio.io/blog/geography-matters-navigating-onshore-nearshore-and-offshore-outsourcing-jeremy-hyde/ |
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| Author | Jeff Vahrenwald |
| Summary | Choosing the right geographical location for outsourcing can be an important decision. What considerations should you consider when weighing Onshore vs. Nearshore vs. Offshore outsourcing locations? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2024/02/Designer-1-150x150.jpeg |
| ID | 2620 |
| Date | December 21, 2023 |
| Title | The Human Touch: Call Center Agents’ Crucial Role |
| Url | https://www.vistio.io/blog/the-human-touch-in-the-ai-era-the-crucial-role-of-call-center-agents-stacy-sherman/ |
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| Author | Jeff Vahrenwald |
| Summary | In today’s digital age, where automation and AI rapidly transform industries, the human touch remains irreplaceable. This is especially true in the realm of customer service, where call center agents play a pivotal role. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/12/human-touch-150x150.png |
| ID | 2616 |
| Date | December 20, 2023 |
| Title | Solving Customer Problems: Features, Bugs, Insights |
| Url | https://www.vistio.io/blog/features-bugs-insights-and-the-art-of-solving-customer-problems-jeremy-watkin/ |
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| Author | Jeff Vahrenwald |
| Summary | Contact center agents don’t actually like to tell customers they can’t do something. It’s not until they are slowly beaten down by product limitations, silly policies, and unapproachable leaders that they resort to the dreaded “no.” |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/12/problem-2731501_1280-768x403-1-150x150.jpg |
| ID | 2607 |
| Date | December 18, 2023 |
| Title | Uncommon Strategies for Successful BPO Partnerships |
| Url | https://www.vistio.io/blog/uncommon-strategies-for-a-successful-bpo-partnership-jeremy-hyde/ |
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| Author | Jeff Vahrenwald |
| Summary | Crafting a successful outsourcing strategy isn't just about finding the right partner. It's also about shaping the relationship in a way that aligns to the goals of both organizations. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/12/uncommon-strategies-150x150.png |
| ID | 2598 |
| Date | December 12, 2023 |
| Title | AI Innovations: Supporting Humans in Customer Experience |
| Url | https://www.vistio.io/blog/ai-innovations-that-support-not-replace-humans-in-customer-experience-stacy-sherman/ |
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| Author | Jeff Vahrenwald |
| Summary | High training costs, high attrition, agent burnout, and outdated systems get in the way of empowering agents to provide excellent customer service. So, how best to fix these issues to boost agent productivity and morale? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/12/AI-Innovations-That-Support-Not-Replace-Humans-in-Customer-Experience-Live-From-Reuters-Event-150x150.jpg |
| ID | 2596 |
| Date | December 8, 2023 |
| Title | Why Customer Journey Maps Fail |
| Url | https://www.vistio.io/blog/3-reasons-customer-journey-maps-fail-dave-seaton/ |
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| Author | Jeff Vahrenwald |
| Summary | Despite the growing popularity of customer journey mapping, many organizations struggle to benefit from the activity. Why are all these customer journey maps failing to show a return on investment? |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/12/journey_maps_fail-150x150.jpg |
| ID | 2594 |
| Date | December 6, 2023 |
| Title | Navigating Public Customer Comment Etiquette |
| Url | https://www.vistio.io/blog/response-etiquette-for-public-customer-comments-jeremy-watkin/ |
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| Author | Jeff Vahrenwald |
| Summary | Nothing can derail a perfect day in the contact center like a public comment from a customer calling your company out for a feature or service that you lack or something you failed to do. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/12/social-media-3129481_1280-150x150.jpg |
| ID | 2590 |
| Date | November 30, 2023 |
| Title | Unlocking In-House Expertise: A Guide to Talent Development |
| Url | https://www.vistio.io/blog/unleashing-the-value-of-your-in-house-experts-a-strategic-approach-to-talent-development-lisa-guzman/ |
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| Author | Jeff Vahrenwald |
| Summary | Your customer support representatives are the front lines, engaging with customers day in and day out. Leveraging this firsthand can be a game-changer for your organization. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/11/1701364552669-150x150.png |
| ID | 2585 |
| Date | November 29, 2023 |
| Title | Building a “Best-Friend-at-Work” Culture |
| Url | https://www.vistio.io/blog/the-business-case-for-a-best-friend-at-work-culture-sheri-kendall/ |
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| Author | Jeff Vahrenwald |
| Summary | The research is in, and the results are positive. According to a A 2022 Gallup poll, best friends at work are good for business. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/11/1701231137643-150x150.jpeg |
| ID | 2568 |
| Date | November 10, 2023 |
| Title | Thinking Outside the Box in Customer Service |
| Url | https://www.vistio.io/blog/breaking-free-from-the-box-in-customer-service/ |
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| Author | Jeff Vahrenwald |
| Summary | Customer Service work can quickly slip down to a non-strategic layer of “ticket taking.” But that’s not the type of work anyone is going to want to do for long. Especially not your top talent who are capable of so much more. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/11/1699638828163-150x150.png |
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