| Template | archive.php |
| Title | Author: Ryan Hoalt |
| ID | 2403 |
| Date | August 17, 2023 |
| Title | How Obsession With Metrics Harms Customer Experience |
| Url | https://www.vistio.io/blog/the-metrics-obsession-thats-killing-the-customer-experience-dave-seaton/ |
| Category | |
| Tag | |
| Author | Ryan Hoalt |
| Summary | We’re obsessed with metrics. We fixate on the results, creating scorecards and setting improvement targets. But is the customer experience getting any better? |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/08/MetricObsession-1-150x150.png |
| ID | 880 |
| Date | June 8, 2021 |
| Title | 4 Simple Solutions For Optimal Contact Center Performance |
| Url | https://www.vistio.io/blog/4-simple-solutions-for-optimal-contact-center-performance/ |
| Category | |
| Tag | |
| Author | Ryan Hoalt |
| Summary | Metrics are a great tool for assessing contact center performance. But quality and customer satisfaction scores only tell part of the whole story. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2021/06/Blog_4-Simple-Solutions-For-Optimal-Contact-Center-Performance-150x150.png |
