| Template | archive.php |
| Title | Category: Agent Experience |
| ID | 1993 |
| Date | May 8, 2023 |
| Title | The Agent Metrics Obsession That’s Killing Customer Experience |
| Url | https://www.vistio.io/blog/the-agent-metrics-obsession-thats-killing-customer-experience/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Today we’re analyzing actual stories and case studies of the unintended consequences of performance management systems with our guest Dave Seaton. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/PodcastCovers_Blog-1-150x150.png |
| ID | 1989 |
| Date | May 1, 2023 |
| Title | How to Maximize Your Investment in Contact Center Software |
| Url | https://www.vistio.io/blog/maximize-your-cx-software-investment/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | New technology often ends up sitting on the shelf, unused. Learn how to maximize your investment and get agents to adopt new tools. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/05/InvestinTech_Blog-Post-150x150.png |
| ID | 1978 |
| Date | April 25, 2023 |
| Title | Why Differentiating Your Brand Starts with Your Agents |
| Url | https://www.vistio.io/blog/engaged-agents-differentiate-your-brand/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Differentiating your brand is crucial. And the best place to start is with the people who talk to your customers the most: your agents. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/04/ImprovingAgentX_Blog-Post-150x150.png |
| ID | 1972 |
| Date | April 24, 2023 |
| Title | Human Intelligence vs Artificial Intelligence in CX |
| Url | https://www.vistio.io/blog/human-intelligence-vs-artificial-intelligence-in-cx/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | We continue to explore AI and its impact on the CX community with Fred Stacey, specifically by viewing the relationship of human intelligence versus artificial intelligence. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/04/PodcastCovers_Blog-4-150x150.png |
| ID | 1966 |
| Date | April 10, 2023 |
| Title | Benefits and ROI When Investing in Agent-Focused Software |
| Url | https://www.vistio.io/blog/benefits-and-roi-when-investing-in-agent-focused-software/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Investing in and adopting agent-focused technology into your CX business can be a great way to improve your efficiency and benefit your company. Today we are joined by software expert, Adam Saad, to discuss the benefits of integrating agent-focused technology into CX. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/04/PodcastCovers_Blog-2-150x150.png |
| ID | 1962 |
| Date | April 3, 2023 |
| Title | The Impact that Community Has on the Greater CX Industry |
| Url | https://www.vistio.io/blog/the-impact-that-community-has-on-the-greater-cx-industry/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Throughout the greater CX industry, there are so many benefits to being involved in a community. Today Rob Connelly and Jakob Mattice, discuss the impact that communities have on the CX industry. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2023/04/PodcastCovers_Blog-150x150.png |
| ID | 1956 |
| Date | March 27, 2023 |
| Title | Compassionate Boundaries in Connecting Employees to the Resources They Need |
| Url | https://www.vistio.io/blog/compassionate-boundaries-in-connecting-employees-to-the-resources-they-need/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Today we welcome back Jeremy Hyde Director of Customer Service for Sun Country Airlines to discuss how to appropriately help employees who are facing crisis in their personal life. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/03/PodcastCovers_Blog-3-150x150.png |
| ID | 1939 |
| Date | March 20, 2023 |
| Title | The Importance of Empathy in CX Interactions |
| Url | https://www.vistio.io/blog/the-importance-of-empathy-in-cx-interactions/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | It’s very important to make sure that your customer feels heard in their emotions, so we will be diving into what empathy in CX looks like, as well as how to show empathy in CX. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/03/PodcastCovers_Blog-2-150x150.png |
| ID | 1936 |
| Date | March 20, 2023 |
| Title | Why Workflow Software is Essential for Agents |
| Url | https://www.vistio.io/blog/workflow-software-best-tool-for-agents/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | It can be difficult to find the right tech to create a comprehensive and integrated system for your agents. And that’s where workflow software comes in. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/03/Workflow-Tools_Blog-Post-150x150.png |
| ID | 1915 |
| Date | March 13, 2023 |
| Title | The Relationship Between Engaged Agents and Brand Differentiation |
| Url | https://www.vistio.io/blog/relationship-between-engaged-agents-and-brand-differentiation/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Engaged and supported agents make a large difference in your company and can either help or hurt your business. Here's how to keep your agents engaged and improve your brand. |
| Image Element |  |
| Image Url | https://www.vistio.io/wp-content/uploads/2023/03/PodcastCovers_Blog-1-150x150.png |
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