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Title Category: Hiring, Training & Retention
ID 3151
Date July 1, 2024
Title The Paradox of Contact Center Training: Why More Training Doesn’t Decrease Agent Anxiety
Url https://www.vistio.io/blog/the-paradox-of-contact-center-training-why-more-training-doesnt-decrease-agent-anxiety/
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Summary Extensive training should lead to confident and well-prepared agents. However, a perplexing paradox has emerged: as agents undergo more training, their anxiety levels often increase.
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Image Url https://www.vistio.io/wp-content/uploads/2024/07/paradox-of-contact-center-training-150x150.png
ID 3143
Date June 24, 2024
Title Beyond the Classroom: How AI is Revolutionizing On-the-job Training
Url https://www.vistio.io/blog/beyond-the-classroom-how-ai-is-revolutionizing-on-the-job-training/
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Summary While traditional training methods have been effective, they have significant limitations. Enter AI, which is transforming how training is conducted, making it more dynamic, continuous, and personalized.
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Image Url https://www.vistio.io/wp-content/uploads/2024/06/how-ai-is-revolutionizing-on-the-job-training-150x150.png
ID 3136
Date June 17, 2024
Title The Future of Employee Training: Integrating AI to Improve Retention and Performance
Url https://www.vistio.io/blog/the-future-of-employee-training-integrating-ai-to-improve-retention-and-performance/
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Summary Traditional one-size-fits-all approaches are giving way to personalized learning experiences powered by AI, which promises a future where training is not just effective, but also engaging and adaptable.
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Image Url https://www.vistio.io/wp-content/uploads/2024/06/The-Future-of-Employee-Training-150x150.jpg
ID 3130
Date June 11, 2024
Title The (Not-so-secret) Secret to Boosting Agent Performance: Practice
Url https://www.vistio.io/blog/the-not-so-secret-secret-to-boosting-agent-performance-practice/
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Summary Theoretical classroom learning and innate talent can only take your agents so far. The real transformation in training happens when they step out of the classroom and start applying what they've learned through consistent, intentional practice.
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Image Url https://www.vistio.io/wp-content/uploads/2024/06/not-so-secret-secret-to-boosting-agent-performance-150x150.jpg
ID 3124
Date June 4, 2024
Title 5 Signs Your Contact Center Training Regimen is Broken
Url https://www.vistio.io/blog/5-signs-your-contact-center-training-regimen-is-broken/
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Summary Effective training in contact centers is crucial for both operational success and employee satisfaction. Unfortunately, many organizations face persistent issues that indicate their training programs might be fundamentally flawed.
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Image Url https://www.vistio.io/wp-content/uploads/2024/06/5-Signs-Your-Contact-Center-Training-Regimen-is-Broken-150x150.png
ID 3121
Date June 3, 2024
Title Contact Center Innovations: Exploring the Power of Agent Guidance Software
Url https://www.vistio.io/blog/contact-center-innovations-exploring-the-power-of-agent-guidance-software/
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Summary Agent guidance software can revolutionize contact centers by enhancing agent capabilities, expediting training, and ensuring consistent customer service.
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Image Url https://www.vistio.io/wp-content/uploads/2024/06/Exploring-the-Power-of-Agent-Guidance-Software-150x150.png
ID 3083
Date May 6, 2024
Title AI in Agent Training: Enhancing Skills and Efficiency
Url https://www.vistio.io/blog/ai-in-agent-training-enhancing-skills-and-efficiency/
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Summary Integrating AI simulation into the training process brings a multitude of benefits for both new and seasoned agents.
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Image Url https://www.vistio.io/wp-content/uploads/2024/05/enhancing-agent-skills-and-efficiency-150x150.png
ID 3049
Date April 22, 2024
Title AI is Ready for Your Contact Center—But Maybe Not How You’d Expect
Url https://www.vistio.io/blog/ai-is-ready-for-your-contact-center-but-maybe-not-how-youd-expect/
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Summary The rush to incorporate AI into customer-facing roles has led to some high-profile mishaps. These public instances can serve as a cautionary tale, highlighting the importance of a thoughtful and phased approach to AI integration.
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Image Url https://www.vistio.io/wp-content/uploads/2024/04/AI-is-ready-for-your-contact-center-but-maybe-not-how-youd-expect-150x150.png
ID 3157
Date April 15, 2024
Title Avoiding Common Pitfalls in Agent Retention in the Remote Work Era
Url https://www.vistio.io/blog/avoiding-common-pitfalls-in-agent-retention-in-the-remote-work-era/
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Summary As combined remote and on-site work models continue to gain popularity, the shift to hybrid work models the advantage of expanding the talent pool but also means agents have more job options than ever before.
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Image Url https://www.vistio.io/wp-content/uploads/2024/07/avoiding-common-pitfalls-in-agent-retention-in-the-remote-work-era-150x150.png
ID 2913
Date April 8, 2024
Title Unlock the Psychology Behind Intentional Practice for Enhanced Learning
Url https://www.vistio.io/blog/unlock-the-psychology-behind-intentional-practice-for-enhanced-learning/
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Summary In addition to traditional classroom training, effective learning is essential for agents to grasp the concepts they learn while preparing to handle interactions with live customers.
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Image Url https://www.vistio.io/wp-content/uploads/2024/04/Unlock-the-Psychology-Behind-Intentional-Practice-for-Enhanced-Learning-150x150.png
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Customer Contact Central