Template	archive.php
Title	Category: Processes & Best Practices

ID	558
Date	January 6, 2021
Title	Quality Scores and CSAT: The Oil and Water of Contact Center Management
Url	https://www.vistio.io/blog/quality-scores-and-csat/
Category	Processes & Best Practices
Tag
Author	Jeff Vahrenwald
Summary	How to use CSAT and quality scores together so that they result in tangible, meaningful, and lasting improvement for the customer experience.
Image Element
Image Url	https://www.vistio.io/wp-content/uploads/2021/01/oil-water-150x150.png

ID	744
Date	December 23, 2020
Title	This 1¢ Piece of Paper is Costing your Contact Center Millions
Url	https://www.vistio.io/blog/piece-of-paper-is-costing-your-contact-center-millions/
Category	Processes & Best Practices
Tag
Author	Jeff Vahrenwald
Summary	Every time an agent puts up a sticky note, you should consider that a symptom that there is a breakdown in your customer service process.
Image Element
Image Url	https://www.vistio.io/wp-content/uploads/2021/03/1centpaper-150x150.png

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