| Template | archive.php |
| Title | Category: Tools & Technology |
| ID | 1021 |
| Date | October 20, 2021 |
| Title | Top 4 Challenges for Utilities Contact Centers |
| Url | https://www.vistio.io/blog/4-greatest-challenges-for-utilities-contact-centers/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Simple issues that should have been resolved in a few minutes have now taken an hour or more, frustrating not only your customer but also your agent. Just one of the many challenges contact centers face, but Vistio can help. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/10/Blog_4-Greatest-Challenges-for-Utilities-150x150.png |
| ID | 1016 |
| Date | October 5, 2021 |
| Title | From CTO to CX Industry Analyst: An In-depth Conversation with Mark Hillary |
| Url | https://www.vistio.io/blog/from-cto-to-cx-industry/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Mark Hillary shares his original view on CX technology and how the CX industry is often on the cutting edge of implementing emerging tech. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/10/Blog_Recorded-for-Quality-Assurance_Mark-Hillary-150x150.png |
| ID | 1007 |
| Date | September 20, 2021 |
| Title | Selection, Implementation and Use: The Journey of Contact Center Technology with Joe Rice |
| Url | https://www.vistio.io/blog/the-journey-of-contact-center-technology/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Joe Rice, CEO of CXponent share his insights on CX technology implementation, stakeholder participation, the importance of organizational alignment and more. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/09/Blog_Recorded-for-Quality-Assurance_Joe-Rice-1-150x150.png |
| ID | 883 |
| Date | June 15, 2021 |
| Title | Don’t Add More Technology, Add the Right Technology |
| Url | https://www.vistio.io/blog/dont-add-more-technology/ |
| Category | |
| Tag | |
| Author | Jeff Vahrenwald |
| Summary | Delivering great customer service isn’t about using more technology; it’s about using the right technology that creates clear, simple, and unified processes for agents to follow on every call. |
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| Image Url | https://www.vistio.io/wp-content/uploads/2021/06/Technology_audit_blog-150x150.png |
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